FAQ

Ticketing

  • Online purchase ( Tickets to be printed at home or presented on a smartphone) : 

    Other selling point : 

    Stores such as Fnac, Leclerc, Géant, Magasins U, Intermarché…

  • The festival wishes to welcome all music lovers and curious people!

    In order to welcome festival-goers with disabilities, Rock en Seine is setting up a dedicated system which will be detailed as the festival approaches.

    For any further questions, please contact us at [email protected]

  • Reduced price tickets are available to people who meet one of the following categories :

    • Minors under 18 years old: ID (a parental authorization could be required, further information soon)
    • Students:  valid student ID card 2022/2023 or 2023/2024 from a french academic establishment.

    Without the presentation of this (these) document(s) at the entrance of the festival, access will not be granted.

    This ticket does not include Primary entry or Garden access.

  • This ticket is only available for children under 11 yo (born after August 23th 2012) accompanied by an adult in possession of a ticket for the festival. A parental authorization could be required : available soon.  

    Within the limits of availabilty. This ticket does not include Garden access.

    Access to the festival is forbidden to children under 3yo and strongly discouraged to children 6yo.

    Pre-registration for Mini Rock (kids’ area inside the festival) : https://urlz.fr/kvfD

  • Do not buy your tickets from any point of sale other than the official selling points listed above. Law n° 2012-348 of 12 March 2012 protects the audience against the resale of tickets by any company or individual unapproved by the producer of the show. In application of this law (article 313-6-2 of the penal code), it is forbidden to resell tickets for shows outside of approved reselling points and without the express authorisation of the show’s producer. Prefer official networks in order to pay a fair price and to be sure to enjoy the festival.

    Do not post photos of your tickets!

    Beware of social networks (Facebook, Twitter, Instagram…). Please do not post pictures of your ticket. People could copy it and then you would no longer be able to use your ticket.

    An official and secured resale platform will be set up soon.

  • The commercialisation of tickets for shows can only be done by operators authorised by the organiser.

    We will not guarantee access to concerts produced by GARACA (organiser of Rock en Seine) on presentation of tickets that have not been purchased from an authorised distributor.

    If you have any questions, please contact [email protected]

    Please note that GARACA has not authorised Viagogo and Stubhub to market tickets for its shows.

    Article 313-6-2 of the penal code punishes the sale and provision of means for the sale of tickets for shows, on a regular basis, without the authorisation of the show’s producer.

  • By purchasing the Refundable Ticket Option on Rock en Seine website, you will have the possibility to request a refund of your ticket for the Billie Eilish show on Wednesday 23rd of August up until the 16th of July 23 via your customer area. Your request will be validated under 7 days and the refund will be credited to your bank account within 15 days.

  • When purchasing a ticket you have the opportunity to make a donation to support one of our partner associations: 

    REFER

    1€ donné = 1 grille-pain sauvé d’une mort douloureuse

    52 Ressourceries et Recycleries d’Ile-de-France se sont organisées en un Réseau : le REFER. Elles récupèrent, réparent et redistribuent à prix solidaire les objets du quotidien au cœur de nos quartiers.

    Chaque année, on estime que des centaines de milliers de grille-pains sont détruits, broyés, brûlés aux côtés de millions de vêtements, meubles, et autres objets qui méritent une seconde vie. Faites un geste pour les sauver : aidez les nouvelles Ressourceries à voir le jour.

    COEXISTER

    1€ = 1 coup de pouce pour former un.e jeune à lutter contre les discriminations

    Depuis 2009, Coexister propose chaque année à 17 500 jeunes de lutter contre la haine et forme ses bénévoles à intervenir pour déconstruire les préjugés qui enferment, excluent, conduisent à la haine et parfois même tuent.

    THE SEACLEANERS

    Un don pour préserver les océans !

    The SeaCleaners, ONG de protection des océans, lutte contre la pollution plastique marine et ses ravages, par des actions préventives et curatives.

    Chaque 1€ donné finance les missions de l’association pour préserver les écosystèmes marins : la sensibilisation, l’éducation, la recherche, le ramassage des déchets flottants dans les milieux aquatiques et des déchets sauvages à terre.

    DOMAINE NATIONAL DE SAINT-CLOUD

    Participez à la vie du domaine !

    Vous connaissez une petite partie du Domaine national de Saint-Cloud avec Rock en Seine. Aidez le Domaine à préserver ce monument constitué de 460 hectares de jardins, de fontaines, de bassins, de forêt, le tout à travers la majesté des perspectives dessinées par Le Nôtre pour le frère de Louis XIV.

    Chaque euro donné permettra le financement de la restauration de la statuaire ou d’un des espaces verts du domaine.

  • All purchasers of tickets for the RATM show were contacted this autumn with details regarding the refund procedure to follow. If this is not the case for you, please send an email to [email protected]