Legals

PUBLISHER

GARACA
Editorial Director: : Matthieu Ducos

ASSOCIATION PLUS DE SONS

Registered Office
10-12 rue Maurice Grimaud 75018 Paris
SIRET :450 684 550 000 20
APE: 9001Z
TVA : FR 534 506 845 50
LICENCE N° 2 : L-R-21-9269 / LICENCE N° 3 : L-R-21-9270

SIGNATORY

Mr. Ducos, in his capacity as Director

DEVELOPMENT

Clair et Net
7 rue sainte Félicité
75015 Paris – France

WEB HOSTING

Datacampus
Technopole du Futuroscope
86360 Chasseneuil

Copyright

This website is the property of the association Plus de Sons. The domain names www.rockenseine.com and www.rockenseine.fr have been registered in accordance with AFNIC regulations.
The entire content of this website is protected under French and international copyright and intellectual property laws.
All reproduction rights are reserved, including for iconographic and photographic materials. Any full or partial reproduction of the website, regardless of the medium, is strictly prohibited without the express authorization of Plus de Sons.

Reproduction of text content on paper is permitted under the following conditions:
– Free distribution;
– Integrity of the documents must be respected (no modification or alteration);
– Clear and legible citation of the source, in the following form: “Document sourced from the website www.rockenseine.com. Reproduction rights reserved and strictly limited.”

Visual credits: Niark / Nouvelle Cuisine
Festival photography credits: Victor Picon – Olivier Hoffschir – Zélie Noreda – Louis Comar – Roxanne Montaron – Matthieu Foucher
Artist biography credits: Noémie Lecoq
Translation: Shui Ng.

DATA PRIVACY POLICY

At Rock en Seine, we treat your personal data with the utmost respect. This means that any personal information you share with us is stored securely. We will never sell your data to another company, partner or otherwise. Below, you’ll find detailed information on how we collect, use, and store your data.

Personal Data

The personal information we collect via our website is used to enhance your user experience, inform you about the festival, and manage the services we provide (e.g. newsletters, ticketing). These data are never transferred, sold, or shared with third parties, except when legally required or with service providers under contractual obligation.

In accordance with the General Data Protection Regulation (RGPD) and the amended French Data Protection Act (“Informatique et Libertés”), you have the following rights regarding your data:
– Right of access
– Right to rectification
– Right to erasure
– Right to object
– Right to restriction of processing
– Right to data portability
– Right to withdraw your consent at any time
– Right to lodge a complaint with the CNIL

To exercise your rights, contact us at: webmaster@rockenseine.com

Email Confidentiality
Regarding emails sent to Rock en Seine via this website, please note:
– The confidentiality of communications transmitted over the Internet cannot be guaranteed ;
– Emails are stored electronically for as long as necessary to process your request or to provide a response.

Cookies & Analytics

Our website uses cookies to enhance navigation and produce anonymous usage statistics. Some cookies are essential for the website to function correctly ; others require your prior consent (e.g. audience measurement cookies).

During your first visit, a cookie banner allows you to manage your preferences. You can modify your choices at any time via your browser settings or through a dedicated link.

Cookies used on our site
Name: __ga
Retention period: 13 months
Purpose: Used to distinguish individual users. It is updated with each page view.

Name: __ga_<container-id>
Retention period: 13 months
Purpose: Used to track session data. This cookie expires after 30 minutes of inactivity. Combined with __ga, it helps measure site visits (sessions).

Newsletter Information

When you sign up for our newsletter, we collect your email address. This data is securely stored using our mailing software (Delight), in compliance with RGPD.

We only use this information to send newsletters directly related to the festival — updates, projects, and important notifications (such as cancellations). Only Rock en Seine’s communication team has access to this data. No external entity, regardless of its nature or relationship with the festival, will have access to it.

You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of each email or by contacting us at webmaster@rockenseine.com.

Online Purchase Information

When purchasing tickets via our ticketing website, you provide personal details (name, surname, email address, title, country of origin, phone number, postcode, city, birthdate). This information is stored securely by the ticketing vendor and in our CRM software.

These data are never shared or sold to any third-party company

Use of the “Lenny” AI Chatbot (provided by SAS 2AM)

To improve our customer support service, some responses to your inquiries may be automatically generated by our intelligent assistant “Lenny.” This chatbot is designed to provide faster responses, filter recurring questions, and escalate messages to human staff when needed.

1. Data collected
   – Identification data (name, surname, email address)
   – Message content (free text)
   – Metadata (timestamp, channel, subject)
   – Any context provided by the user (attachments, links)
2. Purpose of processing
   – To provide a quick and appropriate response to your inquiry
   – To forward your message to Rock en Seine’s team when necessary
   – To improve chatbot performance (error analysis, response refinement)
3. Legal basis
   The processing is based on our legitimate interest in providing effective and accessible support, as per Article 6(1)(f) of the GDPR. You may object to this processing at any time.
4. No automated decisions with legal effect
   The chatbot does not make any automated decisions with legal or significant effects. Complex or sensitive queries are always escalated to human staff.
5. Retention period
   Chatbot conversation data is retained for a maximum of 30 days after the end of the contract, unless escalated for extended handling (e.g. complaints, incidents, special requests).
6. Subprocessors and hosting
   Technical processing may be performed by third-party providers in compliance with European data protection laws. Data are neither resold nor used for purposes beyond those described here.
7. Your rights
   In accordance with RGPD, you may exercise the following rights at any time :
   – Right of access, rectification, and deletion
   – Right to escalate to a human operator
   – Right to object to automated processing
   – Right to restriction of processing

To exercise your rights or request exclusively human processing, contact us at webmaster@rockenseine.com

Security

Our ticketing website uses HTTPS encryption to protect all information exchanged between your device and our servers. Our SSL certificates guarantee the authenticity of the pages you visit, helping prevent fraud.

Contact Us
If you have any questions regarding our privacy policy, feel free to email us at: conciergerie@rockenseine.com