CASHLESS
How do you request a refund of your Cashless balance?
Log in to your Cashless account or create one using your email address. Bring your wristband with you to the festival and, if you haven’t already done so, link your wallet to your Cashless account by entering the 6 letters printed on the back of your chip.
Activation fee: €1.50, charged on your first top-up.
Do you still have money left on your wristband after the festival? It’s not too late to take home a souvenir from Rock en Seine! Use the balance available on your Cashless account to treat yourself to official festival merch.
You can also request a refund of your Cashless balance from August 31, 2026 at 10 a.m. until September 14, 2026 at 11:59 p.m.
Please note: Cashless wallet balances below 0.50€ cannot be refunded.
Q&A CASHLESS BRACELET
- It allows you to register your bank card to top up your account quickly.
- You can check your remaining balance at any time.
- It allows you to replace your wristband in the event of loss or theft.
- It gives you access to your usage history and allows you to download your receipts.
- You can request a refund of your remaining balance at the end of the festival.
If you have created an account on the website, you can request that your wristband be blocked by going to the cashless bank.
This identification operation is necessary to block your wristband. If you have not created an account or associated your wristband, it will be impossible to recover the money in your cashless wallet.
No, you can recharge your wristband directly by scanning the QR Code on the chip. Your wristband then remains completely anonymous. Please note: in this case, your wristband cannot be replaced if it is lost or stolen. You will need to create a cashless account to request reimbursement of your remaining balance.
No, you cannot use a wristband other than the one provided during the event.
No, you don’t have to pay for your bracelet, but a 1,50€ activation fee is deducted from your first top-up.
If you have created an account, you will be able to check your balance on the Rock en Seine website and application.
You can also ask anyone with a cashless payment terminal for your balance.
No, you only need one account! You’ll need to remember to use the barcode number of the ticket for the first day you’re coming, so that your balance is credited as soon as your ticket is scanned.
You can manage different balances from a single account. Simply create as many wallets as you like from your account (a button at the top left of the module allows you to do this).
A single bank card will be used for all the wallets and the amounts are specific to each wallet: you will not be able to transfer money from one to another.
Have you got any money left on your wristband after the festival? Request a refund from 31 August at 10:00 a.m. until 14 September at 11:59 p.m.
Log in to your cashless account via our website or app, then click on “Refund” and finally “Request refund”.
Please note: Cashless wallets of less than 50 cents cannot be refunded.
Do not hesitate to contact us at: cashless[at]rockenseine.com