Q&A
-
Online purchase (tickets to be printed at home or presented on a smartphone) :
- Rock en Seine website – www.rockenseine.com
- Shotgun.live / Fnacspectacle.com
Other selling point :
Stores such as Fnac, Leclerc, Geant, Magasins U, Intermarche…
-
You bought a Regular ticket for Friday 08/28 or Saturday 08/26 on Shotgun or Rock en Seine ticketing service and you want to upgrade it to a Primary Entry or a Garden ticket?
It’s possible thanks to our ticket upgrade option !
Go to your Shotgun customer account online to change your ticket here
(Primary Entry and Garden tickets for Wednesday 08/23 and Sunday 08/27 are sold-out, therefore it is not possible to upgrade your Regular ticket for those dates.)
-
Reduced price tickets are available to people who meet one of the following categories :
- Minors under 18 years old: ID (a parental authorization could be required, download here)
- Students: valid student ID card 2022/2023 or 2023/2024 from a french academic establishment.
Without the presentation of this (these) document(s) at the entrance of the festival, access will not be granted.
This ticket does not include Primary entry or Garden access.
-
This ticket is only available for children under 11 yo (born after August 23th 2012) accompanied by an adult in possession of a ticket for the festival. A parental authorization could be required : download here.
Within the limits of availabilty. This ticket does not include Garden access.
Access to the festival is forbidden to children under 3yo and strongly discouraged to children under 6yo.
Registration form for Mini Rock (kids’ area inside the festival) is available here !
More information here.
-
Do not buy your tickets from any point of sale other than the official selling points listed above. Law n° 2012-348 of 12 March 2012 protects the audience against the resale of tickets by any company or individual unapproved by the producer of the show. In application of this law (article 313-6-2 of the penal code), it is forbidden to resell tickets for shows outside of approved reselling points and without the express authorisation of the show’s producer. Prefer official networks in order to pay a fair price and to be sure to enjoy the festival.
Do not post photos of your tickets!
Beware of social networks (Facebook, Twitter, Instagram…). Please do not post pictures of your ticket. People could copy it and then you would no longer be able to use your ticket.
An official and secured resale platform will be set up soon.
-
The commercialisation of tickets for shows can only be done by operators authorised by the organiser.
We will not guarantee access to concerts produced by GARACA (organiser of Rock en Seine) on presentation of tickets that have not been purchased from an authorised distributor.
If you have any questions, please contact conciergerie@rockenseine.com
Please note that GARACA has not authorised Viagogo and Stubhub to market tickets for its shows.
Article 313-6-2 of the penal code punishes the sale and provision of means for the sale of tickets for shows, on a regular basis, without the authorisation of the show’s producer.
-
By purchasing the Refundable Ticket Option on Rock en Seine website, you will have the possibility to request a refund of your ticket for the Billie Eilish show on Wednesday 23rd of August up until the 16th of July 23 via your customer area. Your request will be validated under 7 days and the refund will be credited to your bank account within 15 days.
-
When purchasing a ticket you have the opportunity to make a donation to support one of our partner associations:
DOMAINE NATIONAL DE SAINT-CLOUD
-
All purchasers of tickets for the RATM show were contacted last autumn with details regarding the refund procedure to follow. If this is not the case for you, please send an email to conciergerie@rockenseine.com